For log on assistance, please contact the IS Support Desk at 792-9700.

Two-Factor Authentication at MUSC

General Information

In order to protect against phishing attacks and further strengthen access to sensitive and patient data, MUSC is implementing two-factor authentication for remote access.

Two-factor authentication (TFA, T-FA or 2FA) is an approach to authentication which requires the presentation of "two or more" of the three authentication "factors" ("something the user knows", "something the user has", and "something the user is"). Two-factor authentication is commonly found in electronic computer authentication and seeks to decrease the probability that the requestor is presenting false evidence of his/her identity. Two factor authentication requires the use of two of the three regulatory-approved authentication factors. These factors are:

  • Something the user knows (e.g., password, PIN);
  • Something the user has (e.g., Hardware Token, Software Token, ATM card, smart card, phone); and
  • Something the user is (e.g., biometric characteristic, such as a fingerprint).
  • Frequently Asked Questions (FAQ)

  • What happens if I do not have access to a phone (i.e. no service, dead battery, forgot to bring it with me, etc.)?
  • I just upgraded my iPhone to iOS 7 and now I'm receiving a message "error processing authentication request". What do I do?
    If you do not remember the answer to your security questions, you will need to contact the IS Support Desk at 792-9700. Ask them to switch you to voice call and make sure your phone number is correct. You can then login to the user portal via the voice call method, and reset your security questions.

  • How do I enroll in MUSC Two-Factor Authentication?
  • How can I keep an open MUSC connection without having to re-authenticate?
  • How will Two-Factor authentication be implemented at MUSC?
  • How does Two-Factor authenticaiton work at MUSC?
  • Will I be required to have my phone with me in order to login remotely?
  • Do I need to install anything on my phone?
  • How long does it take to authenticate?
  • What about access to e-mail via Outlook, Apple Mail, Thunderbird and other desktop e-mail clients?
  • Does this work everywhere or just in the US?
  • What’s wrong with passwords?
  • What if I get an authentication request from MUSC Two-Factor when I’m not trying to log in?